Your Tasks

• Definition, standardization, and continuous improvement of international Client Success processes, frameworks, service levels, and operating models
• Establishment of onboarding standards and success criteria for international partners and multi-market setups
• Cross-border alignment, knowledge transfer, and enablement through training, documentation, and best-practice sharing
• Ownership of Client Success KPIs (delivery, adoption, ROI, retention, upsell readiness) and centralized performance reporting
• Post-sales escalation handling and expert support for complex campaign delivery and performance challenges
• Enablement of upselling, cross-selling, and revenue expansion through structured signals, insights, and early-warning frameworks
• Central stakeholder management across Partner Marketing, Retail Sales, Operations, Product, Data, and external partners
• Collection, prioritization, and structured feedback management, including CRM (Salesforce) process ownership and documentation
• Contribution to the strategic development of the international Post-Sales organization

Your Profile

• Successfully completed degree in business administration, retail, digital marketing, data analytics, or a comparable field
• Proven experience in global multi-market Client Success, Account Management, Digital Consultancy, or similar roles in Retail (Media), Commerce Media, or AdTech, with an international focus
• Strong understanding of retail media and digital media products (e.g. SPA/SBA, display, video, onsite/offsite, programmatic, InStore, DOOH etc) and campaign delivery processes
• Excellent analytical skills and confident handling of KPI frameworks, performance analyses, benchmarks, and ROI evaluations
• Experience in reporting, dashboarding, and insight generation; very good Excel skills and familiarity with BI tools
• Solid knowledge of CRM systems such as Salesforce or in Customer Success platforms and structured Client Success processes
• Ability to translate complex technical or data-driven topics into clear recommendations for non-technical stakeholders
• Strong stakeholder management and communication skills; confident working across countries and cultures
• Fluent written and spoken English; very good to excellent German; additional Southern European or Benelux language skills are a plus

About Us

MediaMarktSaturn Marketing GmbH is part of the MediaMarktSaturn Retail Group. We are building up and growing MediaMarktSaturn's Retail Media and Partner Marketing business internationally.

As Europe’s largest consumer electronics platform, we combine data, strong reach and proximity to the purchase decision. We enable brands to position their products and drive measurable sales. We work omnichannel — digital and at the point of sales in our stores.

With us, you will get dynamic drive and the strength of a leading corporation. We run programmatic, data driven advertising on our own platform. You will work with colleagues across all MMS countries and help shape the future of Partner Marketing business.

The best solutions come from bringing together diverse perspectives. Embracing diversity is key to achieving our vision of becoming the Experience Champion. We value inclusion, foster equal opportunity, and welcome you to be part of our team.

Additional Benefits

Job Infos

​Location: München, Hamburg

MediaMarktSaturn Marketing

Department: HQ - Marketing & Communication

Entrylevel: Professional Level

Type of Employement: Full Time

Working Hours: 37,5

Persona: Job Requisition HQ Employee

Recruiter: Laura Schröder 

Recruiter: Laura Schröder