Your Tasks

• Drive Strategic Initiatives: Take the helm in driving key strategic loyalty initiatives and projects, with a focus on elevating the performance of our loyalty program
• Program Enhancement: Establish, oversee, and optimize features, benefits, customer journey, and services within the loyalty program that align with our business objectives
• KPI Monitoring: Monitor and analyze Loyalty KPIs, proactively identifying areas for improvement and implementing corrective measures to achieve our program goals
• Continuous Optimization: Keep a finger on the pulse of the loyalty program, continuously assessing and optimizing it for improved results and a better customer experience across channels
• Market Insight: Stay ahead of the curve by monitoring retail and loyalty trends, analyzing data, and anticipating shopping and visitation patterns. Your insights will drive the program's evolution
• International Loyalty Program Roll out Support: Support in rolling out the loyalty program to other countries, ensuring that it aligns with our overall strategic objectives and resonates with diverse customer bases

Your Profile

• First experience in loyalty programs, loyalty Marketing campaigns, or a related field
• Ideally a bachelor’s or master’s degree with a focus on marketing, communications, or market / consumer research
• Very good analytical skills / affinity for numbers
• Excellent MS Office skills especially Power Point
• Fluent in both English and German is a must
• Proactive approach to work

About Us

As the Data Acquisition and Quality Management team in the Loyalty & Retention division, we mainly work in three areas, Data Stewardship, Data Governance and Data Acquisition, thus contributing to the company's success by ensuring high-quality data. In the area of Customer Data Management, we take care of the design of customer data processes and support their introduction. The position offers a high degree of independence in the development of the various processes as well as in the coordination with internal stakeholders and in the introduction of the coordinated processes.

Additional Benefits

Job Infos

​Location: Ingolstadt, München

MediaMarktSaturn Retail Group

Department: HQ - Customer Experience & Customer Care

Entrylevel: Professional Level

Type of Employement: Full Time

Working Hours: 37,5

Persona: Job Requisition HQ Employee

Recruiter: Timo-Kristoffer Scheffen 

Recruiter: Timo-Kristoffer Scheffen