Your Tasks
- Leading international customer research projects such as Web intercepts (from project ideation to study design and international roll-out)
- Close collaboration with international internal stakeholders (e.g. country CX teams, data privacy/legal team, HR team, Marketing team, etc.)
- Prioritization, assignment and execution of international CX projects
- Managing external partners (e.g. market research agencies)
- Customer data analysis, insight generation, definition of action items
- Support the preparation and facilitation of Service Design Workshops and the Customer Journey creation
Your Profile
- Ideally Bachelor's or Master's degree with a focus on marketing, communications or market/consumer research
- Ideally First practical experience in the field of Customer Experience/Insights, Market Research, Marketing
- Experience in working with different stakeholders at the same time
- Experience in working with JIRA
- Good analytical skills / affinity for numbers
- Ideally Tableau skills
- Proactive approach to work
- Team player (m/f/d)
- Confident handling of MS Office applications
- Fluent in English
About Us
As an Expert (m/f/d) within the Global Customer Experience Team you will be the point of contact for internal CX-related requests and work closely with several internal and external stakeholders. We are an international, (mostly) English speaking team and are looking for a candidate that is fluent in English. You are having experience managing different stakeholders at the same time, are interested in customer insights and want to support us in delivering great customer experiences? Great, apply now and become part of the MMS International Customer Experience Team!
Additional Benefits
Job Infos
Location: Ingolstadt, München
MediaMarktSaturn Retail Group
Department: HQ - Customer Experience & Customer Care
Entrylevel: Professional Level
Type of Employement: Full Time
Working Hours: 37,5
Persona: Job Requisition HQ Employee
Recruiter: Timo-Kristoffer Scheffen
Recruiter: Timo-Kristoffer Scheffen
Ready for a job where you look forward to Monday?
Let’s Go!
For us "Let's Go!" is not just a slogan, it is an attitude. We love technology and we want to excite. We have fun and want to inspire. Our customers and our teams. That’s why we are looking for people who share this spirit. People who are passionate about creating the shopping experience of the future together with 50.000 colleagues across Europe.
Let's
Go!
Ready? We are looking forward to receiving your application!
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