Your Tasks

• Analyze NPS trends globally and by individual countries to understand regional variations and opportunities for improvement
• Collaborate with country teams to develop localized strategies for enhancing NPS scores and driving customer advocacy
• Provide regular reports on NPS performance at both group and country levels, highlighting areas of strength and areas for improvement
• Close collaboration with different stakeholders to prioritize and address customer concerns and suggestions effectively
• Prioritization, assignment and execution of international CX projects and surveys (such as web intercepts, ad hoc customer researches etc.)
• Managing external partners (e.g. market research agencies)
• Customer data analysis, insight generation, definition of action items 
• Ability to integrate different data sources for holistic comprehension of the customer experience pain and gain points

Your Profile

• Ideally Bachelor's or Master's degree with a focus on marketing, communications or market/consumer research
• Ideally First practical experience in the field of Customer Experience/Insights, Market Research, Marketing
• Advanced proficiency in data analysis tools and techniques
• Experience in working with different stakeholders at the same time
• Ideally, experience in working with JIRA
• Good analytical skills/affinity for numbers
• Proficiency in data visualization and business intelligence tools
• Proactive approach to work
• Team player (m/f/d)
• Confident handling of MS-Office applications
• Fluent in English

About Us

As an Expert (m/f/d) within the Global Customer Experience Team you will be the point of contact for internal CX-related requests and work closely with several internal and external stakeholders. We are an international, (mostly) English speaking team and are looking for a candidate (m/f/d) that is fluent in English. You are having experience managing different stakeholders at the same time, are interested in customer insights and want to support us in delivering great customer experiences? Great, apply now and become part of the MediaMarktSaturn International Customer Experience Team!

Additional Benefits

Job Infos

​Location: Ingolstadt, München

MediaMarktSaturn Retail Group

Department: HQ - Customer Experience & Customer Care

Entrylevel: Professional Level

Type of Employement: Full Time

Working Hours: 37.5

Persona: Job Requisition HQ Employee

Recruiter: Timo-Kristoffer Scheffen 

Recruiter: Timo-Kristoffer Scheffen