About the job

As a Service Specialist Returns, you manage the performance of our return processes end to end. Your performance will directly impact on the annual result and you will collaborate with commercial departments, content teams, customer care, our 55 stores, supply chain, our Finance department, Stock Management and our Returns Warehouse. Every day you delve into the performance of processes and customer satisfaction. In doing so, you look for connections, causes and opportunities that we jointly weigh on a scale in search of a perfect balance between costs and customer satisfaction. You ensure that:

• Everyone is aware of the procedures;
• All returns are processed as quickly and in a customer-friendly manner as possible;
• You analyze the available data in search of opportunities for improvement;
• Everyone does everything they can to prevent returns ;
• You can show what developments there are every week and month;
• If something goes wrong, you keep everyone involved informed.

Who are you?

Do you get itchy from statements like "that's how we've always done it" or "it is what it is", do you want to know why things are the way they are? Then we might be looking for you!

As a Service Specialist Returns you must have:

• A healthy dose of social and communication skills. This will help you in your collaboration with the many internal and external stakeholders;
• An analytical brain to process all information, processes and data in search of connections, causes and opportunities;
• A structured approach to be able to efficiently manage all stakeholders;
• A Bachelors degree or equivalent and several years of relevant working experience;
• Affinity with Supply Chain, Logistics and/or customer satisfaction.

About us

We are number one in Benelux and Europe. We influence how people experience and use technology. We make the difference. We are there for our customers, through all channels. We explain, inspire and enthuse. We are always on the move. Together with our great employees, we create the shopping experience of the future.

"Our best solutions arise when diverse perspectives come together. Diversity is key to achieving our vision of becoming the Experience Champion in Consumer Electronics. We value diversity, promote equal opportunities, and foster inclusion—join our team!”