Your Tasks

Are you passionate about enhancing customer experiences and exploring the exciting world of artificial intelligence? Join our innovative team as a Customer & AI Intern! This is a fantastic opportunity to gain hands-on experience in customer care processes and AI technology while making a real impact. Your key responsibilities will be to:

• Collaborate with the Customer Care team to identify areas for improvement in existing processes, ensuring a seamless experience for our customers;
• Document customer care processes thoroughly, creating clear and concise guides that facilitate training and knowledge sharing;
• Assist in training AI models, including chatbots and FAQ bots, by providing insights, data, and feedback to enhance their effectiveness in addressing customer inquiries;
• Participate in testing and evaluating AI-driven tools to ensure they meet customer needs and improve response times;
• Support the development of training materials and resources for the Customer Care team to effectively utilize AI tools.

Your Profile

Requirements:

• A strong interest in customer service and artificial intelligence, with a desire to learn and contribute to both areas.
• Excellent organizational and documentation skills, with attention to detail.
• Good communication skills and the ability to work collaboratively with team members (Dutch and English).
• Familiarity with AI concepts and technologies is a plus, but not required—passion and a willingness to learn are key!

What We Offer:

• An exciting opportunity to work at the intersection of customer care and technology.
• A supportive and collaborative work environment where your contributions are valued.
• The chance to develop your skills and gain practical experience that will enhance your future career.

If you’re ready to dive into the world of customer service and AI, and you want to make a positive impact, we’d love to hear from you!

About Us

For us "Let's Go!" is not just a slogan, it is an attitude. We love technology and we want to excite. We have fun and want to inspire. We are number one in Benelux and Europe. We influence how people experience and use technology. We make the difference and are there for our customers, through all channels. Together with our 50.000 employees across Europe, we create the shopping experience of the future.

Our best solutions arise when diverse perspectives come together. Diversity is key to achieving our vision of becoming the Experience Champion in Consumer Electronics. We value diversity, promote equal opportunities, and foster inclusion—join our team!

The interviewing process has 2 stages (preferrably within 2 weeks):

• 1st round conversation with our Head of Talent Acquisition & Employer Branding and our Head of Customer Services and Customer Care
• 2nd round conversation with some team members of the department

Additional Benefits

Job Infos

​Location: Rotterdam

Media Markt Hoofdkantoor

Department: Apprenticeship

Entrylevel: Students

Type of Employement: Full Time/Part Time

Working Hours: 32-40

Persona: Job Requisition HQ Young Talent

Recruiter:  

Recruiter: Micha Lekawael