About the job

Create best in class customer journey blueprint leading to conversion rate increase and outstanding user experience!

We are looking for a  Global Project Lead for App Experience Optimization who will be responsible for overseeing and implementing strategies to enhance the user experience and performance of our app on a global scale. This role will work across regions and with cross-functional teams to ensure a unified, high-quality app experience that aligns with both local and global business objectives. Our ideal candidate will have a strong background in UX/UI, project management, and mobile commerce, with a focus on creating seamless, customer-centered digital experiences. In this position you will be Netherlands-based and travel across Europe will be needed. Some of your key responsibilities will be to:

• Define and execute a global strategy for app experience optimization, aligning with company goals to enhance user satisfaction, engagement, and retention.
• Ensure consistent user experience standards are upheld across all regions, while also allowing for localized adjustments to meet specific market needs.
• Lead app optimization projects from planning through execution, coordinating with product, design, tech, and regional teams to ensure on-time and on-budget delivery.
• Work closely with local e-commerce and digital teams to understand regional requirements and incorporate them into the global app experience strategy.
• Act as a liaison between global and regional teams, sharing best practices, insights, and innovations to foster a cohesive and efficient approach to app optimization.
• Lead UX/UI improvements within the app, conducting user research, analyzing customer feedback, and identifying pain points to create a more intuitive and enjoyable user experience.
• Monitor app performance metrics, such as engagement, conversion rates, retention rates, and customer satisfaction, providing insights and recommendations for continuous improvement.
• Prepare regular reports for executive leadership, highlighting project progress, key achievements, and areas for further enhancement.

Who are you?

• Bachelor’s degree in Digital Marketing, Project Management, Business, or a related field; Master’s degree preferred.
• 5+ years of experience in digital project management, UX/UI, or mobile app optimization, ideally in a global role.
• Strong understanding of UX/UI principles, A/B testing, and app analytics.
• Proven track record of managing complex projects with cross-functional and international teams.
• Excellent communication and stakeholder management skills.
• Expertise in UX/UI design principles and best practices, with a portfolio showcasing successful optimization projects
• Strong analytical skills with the ability to interpret data and translate it into actionable insights
• Knowledge of design and prototyping

Furthermore you are:

• Customer-centric: focus on understanding and improving customer's digital experience.
• Innovative: constantly seeks new ways to enhance the user experience and stay ahead of industry trends.
• Analytical: strong analytical mindset with the ability to make data-driven decisions.
• Collaborative: works well in a team environment and fosters strong relationships across departments.
• Detail-oriented: attention to detail in design and analysis, ensuring a high standard of quality

About us

We are number one in Benelux and Europe. We influence how people experience and use technology. We make the difference. We are there for our customers, through all channels. We explain, inspire and enthuse. We are always on the move. Together with our great employees, we create the shopping experience of the future.

"Our best solutions arise when diverse perspectives come together. Diversity is key to achieving our vision of becoming the Experience Champion in Consumer Electronics. We value diversity, promote equal opportunities, and foster inclusion—join our team!”

Additional Benefits

• A -without exaggeration - fantastic workplace on the 40th floor in 'De Rotterdam' overlooking the Erasmus Bridge;
• A hybrid working environment: choose diversity between working at home, in the office or wherever;
• Good working conditions and development and growth opportunities;
• Freedom and responsibility to shape your role and bring ideas to implementation in an environment where anything is possible;
• At MediaMarkt, we have courage. We are entrepreneurs within a company, giving you the chance to develop yourself quickly and in diverse ways;