PO Repair and Returns (m/f/d)

Employment Type: 


MediaMarktSaturn Retail Group 
Location: Ingolstadt 
Contract type: Permanent 


MediaMarktSaturn is Europe’s leading consumer electronics retailer. It sees itself as a partner, daily companion and navigator for its customers in the digital world. Its over 1,000 MediaMarkt and Saturn stores are closely integrated with their online shops. MediaMarktSaturn has a total headcount of more than 53,000.


About us

MediamarktSaturn’s strategy is to become the world’s leading Omni-channel Consumer Electronics retailer. Omni-channel is about the organization and integration of different multiple sales channels. The customer is always put in the center regardless of the actual channel. Omni-channel seeks to provide the customer a seamless shopping experience whether the customer is shopping online form a desktop or mobile device, by telephone or in a bricks and mortar store. In such an approach, supply chain management and technology are crucial and jointly function as backbone of our retail business. 


Within the Supply Chain management department, you can make the difference for your distinct parts of the “chain”. Leading business and technology, working in teams and together building and operating a market leading supply chain market for MediaMarktSaturn.

Your tasks

  • Run great returns operations (support stores, find hidden value, improve customer service, recycling/disposal)

  • Work with buyers, vendors, store operations, transport and warehouse departments, accounting and technology

  • Develop, maintain and monitoring returns policy, guidelines and processes

  • Monitor and control financials eg. credits, costs for purchase termination towards vendors

  • Analyze, develop and improve reverse logistics processes that integrate different stores, tools and partners in a consistent and agile way

  • Improve on productivity and efficiency

  • Maintain overview of roadblocks and escalations and support pro-active measures

  • Participate in projects e.g. category management, inventory, related technology and sprints, performance issues, complaints



  • Bachelor degree in technical business administration, supply chain management or equivalent

  • Proven experience in managing (project) teams and working with country organizations

  • Proven experience in process excellent management

  • Profound experience in leading agile teams

  • Experience in retail repairs and returns, preferred in OMNI channel environment

  • Ability to clearly communicate complex matters to senior management

  • Very fluent professional English, fluent in German



  • Flexible working hours and sabbatical leave
  • Individual trainings and development offers
  • Pension plan
  • Employee discounts
  • Sport and health offers
  • Free parking and good traffic connections
  • Subsidized canteen and cafeteria
  • Employee events


Interested? We are looking forward to receiving your application!

HR Contact: Mareike Hoch
Phone number: +49 (151) 74611988
ID-No.: 24781