About us

Do you want to be part of the future of retail? Let's Go!

At MediaMarkt, "Let's Go!" is more than just a slogan—it's an attitude. We love technology and strive to inspire both our customers and our team. We're looking for talent to share this passion for delivering the shopping experience of the future, alongside a team of over 7,000 people in Spain.

About MediaMarkt Global Business Services

MediaMarktSaturn Global Business Services Spain is the International Financial Hub that provides services to MediaMarktSaturn Retail Group. Our mission is to provide administrative, accounting, financial and other transversal services to MediaMarktSaturn Retail Group different companies. We believe in a diverse workforce and that is why today at MediaMarktSaturn Global Business Services we are 400 employees from 35 different nationalities, speaking more than 20 different languages. Diversity is quality!

Job objectives

Ensure optimal performance of logistics carriers by monitoring KPIs ensuring compliance with service-level agreements (SLAs) and transport claims analysis (loss & damage).

Key Responsabilities

Performance Monitoring & Reporting

o Define & measure Key Performance Indicators (KPIs) such as:

•  On-time delivery percentage
•  Transit time
•  Percentage of lost or damaged shipments
• Shipment tracking accuracy

o Create & monitor performance dashboards to regularly track carrier performance

o Ensure real-time visibility into shipments and status

o Build and maintain partnerships with carriers to ensure mutual goals are met

Issue Resolution

o Establish a structured process for managing and resolving carrier performance issues such as performance topics as well as resolving transport claims

o Collaborate with carriers to identify root causes of underperformance and implement corrective actions

o Issue and manage tickets related to various carrier-related topics

Continuous Improvement

o Regularly review carrier performance data to identify trends and areas for improvement

What are we looking for

· 3-5 years of work experience in Logistics, Transport, Supply Chain or similar

· Strong understanding of KPIs and performance management in logistics

· Experience with reporting tools and Excel for analysis purposes

· Self-starter with sense of urgency and persistence; inquisitive mindset

· A strong affinity and experience with analytics, inquisitive mind

· Languages: German and English are required

Benefits

• Time flexibility of entry and exit.
• Remote work
• Gym, physiotherapist and nutritionist.
• Flexible remuneration plan.
• Cantina
• And more